Data Protection
Privacy Policy
Sussex Floor Care Ltd is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.
Who We Are
Sussex Floor Care Ltd provides wood floor sanding, restoration, installation, and stone restoration services across Kent, East Sussex, and West Sussex.
Opening hours: Monday to Friday, 09:00am – 04:00pm
Information We Collect
We may collect the following personal information:
- Name and contact details (phone number, email address, postal address)
- Property address where work is to be carried out
- Details of your enquiry or project requirements
- Payment information for processing transactions
- Photographs of your property (with your consent)
- Communication records between you and our team
How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide quotations
- Carry out the services you have requested
- Process payments and manage accounts
- Communicate with you about your project
- Send service reminders and aftercare advice
- Comply with legal and regulatory obligations
Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract: To perform services you have requested
- Legitimate interests: To run our business effectively and respond to enquiries
- Legal obligation: To comply with tax, accounting, and regulatory requirements
- Consent: Where you have given explicit consent for marketing or photography
Data Sharing
We do not sell your personal information. We may share your data with:
- Our directly employed team members who need access to carry out work
- Payment processors to handle transactions securely
- Professional advisers (accountants, legal advisers) where necessary
- Regulatory bodies if required by law
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including:
- Customer records: 7 years after completion of work (for tax and legal purposes)
- Enquiry data: 2 years if no work is commissioned
- Marketing consent: Until you withdraw consent
Your Rights
Under GDPR, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data (where legally permitted)
- Restriction: Request limitation of processing
- Portability: Request transfer of your data to another provider
- Objection: Object to processing based on legitimate interests
- Withdraw consent: Where processing is based on consent
To exercise any of these rights, please contact us at info@sussexfloorcare.com.
Cookies
Our website uses cookies to improve your browsing experience. These include:
- Essential cookies: Required for the website to function
- Analytics cookies: Help us understand how visitors use our site
- Third-party cookies: From embedded services such as review widgets
You can control cookies through your browser settings.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
Complaints
If you are unhappy with how we have handled your personal data, please contact us first so we can try to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
Not sure what your floor needs?
Send a few photos or call 01892 308888. We’ll tell you honestly whether it needs sanding, repair or replacement, and what it will cost.